Remote Instructions - Pro PC Tuner® IT Solutions

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Virus Removal Networking Optimization Repair & Upgrades Backups All Services

We are Information Technology professionals committed to your business success. Whether your business is just starting out or you are managing its growth, there are many technology issues to tackle. We'll create seamless solutions that position you to achieve your goals. With a one all-inclusive, flat-rate price that you can count on every month. No add-on expenses and a 30-day money-back guarantee. If you're not happy, you don't pay.

Virus & Infections Removal Service

Once infected, your pc may be used by hackers to steal your data, steal your identity or wreak havoc on your operating system and software. Your computer may even become an unwitting agent in a hidden network of computers used by hackers for malicious purposes.

Networking & WIFI Services

Need to go wireless in your home or office? Need to share files between your computers & laptops? Problems with your home or office network? Then you've found the right place! We will network any windows based computer you have.

Windows Optimization Service

We will scan your system to diagnose the common problems that your computer may be facing. We will free up a lot of space as well as fix and optimize your registry. We also speed up your computer start up and shutdown, optimze its performance and a lot more!

PC Repairs & System Upgrade Services

We have found solutions for all sorts of problems imaginable. Experience has shown us that customers come in for service or call us with problems that mask other more pressing issues. We want to make sure your computer is fixed properly the first time.

System Backup Services

Disasters both natural and human caused can threaten your precious data at any time. Your family photos, videos, music as well as documents are irreplaceable.

Don't take any chances!

Teamviewer Instructions:		Windows Remote Desktop Instructions:
Download		More Information: Windows XP - Windows Vista - Windows 7

Download the program from above and select "Run". Allow connections if your firewall is activated. Connect to our Live Support system and Share your "ID" & "Password" that was generated with a technician. Technician must be online. Enter ID & Password here. Accept the incoming connection then sit back and relax. Please don't press any buttons or move the mouse while we fix your problem.		Go to Start , type “Windows Remote Assistance” and press enter. Do you want to ask for or offer help? page will launch. Click the option *Invite someone you trust to help you.* If you get the message This computer is not set up to send invitations, click *Repair* and that may fix the problem. Also, your router could be a problem, if this is the case check this website from Microsoft to troubleshoot. Now you have 3 options, the best choice is Save this invitation as a file — With this option you do have a couple more steps, but it is less headache for beginners –, and save the invite (Invitation.msrcIncident) to your desktop. The options Use e-mail to send an invitation will be available, in the case you have installed a remote assistance capable email program and Use Easy Connect will be available if you were helped before, meaning that you wont need to create a new invitation. Just contact the helper and generate a new password (only on Windows 7). Next, login to your email account, attach the Invitation.msrcIncident file and send it to the helper. Remember to include the password that Windows Remote Assistance provided you in the email message or give it to your helper by phone. If everything works well, you will see the message: Would you like to allow name to connect to your computer? and click *Yes. Now let someone else fix the problem! To communicate, Windows Remote Assistances has incorporated a chat feature, and there is also a Pause* button that will temporarily hide your screen from the helper without disconnecting your remote session — very useful –. If you click *Settings* you can control additional options.